Customer centricity in retail on the African continent

Bio

Frans has a MSc in Strategic Management and is a PhD candidate. He started his retail career at Pick n Pay as a trainee manager and was the director for Africa and Emerging Markets when he left to join Foodlovers Markets as Head of the African Division. He currently has his own business that assists young entrepreneurs to start new businesses, companies to start a franchise division, companies with strategic development and leadership development, how to succeed on the African continent and also facilitates at Henley Business School.